Accessibility and Communications Statement 2019/20

The six Staffordshire and Stoke on Trent CCGs want our patients, service users, carers, public, staff and partner organisations to know that reasonable steps are taken to ensure that the information we produce is accessible to a range of individual needs. This also applies to the way we communicate.

This includes; identifying and reasonably removing ‘barriers’ for people accessing our information, services, premises, any employment or engagement opportunities and considering requests for reasonable adjustments as appropriate.

CCGs also have a responsibility to assure that our key provider organisations who deliver NHS services, are compliant with the Accessible Information Standard, which applies to all health and social care providers.

The CCGs have also agreed to adopt the principles laid out in the Guidance for commissioners: Interpreting and translation services in primary care. Although written with primary medical care services (GP surgeries) in mind, the guidance is relevant to other settings, such as other primary care settings or hospital sites.

This Accessibility and Communications Statement will be reviewed annually.

If you would like to receive material from the Staffordshire 6 CCGs websites or our key publications in another format – such as audio, Clear Information, Easy Read, British Sign Language, interpreter services, large print, or Braille – please contact the general reception number and speak to any member of the administration team -  01782 298002 or use ‘Next Generation Text’ service for deaf and hard of hearing patients, carers and staff.