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Patient Views Sought On Mental Health Crisis Houses

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A Safe Spaces patient survey has been launched today, 10 May 2021, by the Clinical Commissioning Groups (CCGs) in Staffordshire and Stoke-on-Trent. The survey aims to obtain feedback from patients who have accessed one of two mental health crisis houses located in Stoke-on-Trent (Phoenix House) and Cannock Chase (Brendan House).

The CCGs want to establish whether current services provided by the two crisis houses meet the needs of the local population. The CCGs are also keen to know if new ways of working introduced during the pandemic (primarily telephone and virtual support), have been positive in supporting patients’ mental health.

The survey can be completed online.

People without an internet connection can call 0333 150 2155 and complete the survey confidentially over the phone.

We are also offering patients the opportunity to share their feedback in a virtual focus group on Friday 21 May, 12-1pm.  Patients need to register to attend the event.

The survey will remain open for four weeks ending on Sunday 6 June.