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Mental health survey

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Mental health is about how we feel about ourselves. This can include feeling sad or worried, anxious or depressed or having a diagnosis of a mental illness. It is important to talk about how you are feeling and to ask for help if you need it.

Across Staffordshire and Stoke-on-Trent, we are looking at how we can help adults with their mental health.

We want to hear from adults who use mental health services in Staffordshire and Stoke-on-Trent. We want to find out:

  • What services you use

  • How well those services support you

  • What could be done better.

We also want to hear from adults who don’t use our services at the moment. There might be some services that can help you, or someone you support (this could be as a professional, as a family member or as a friend), so we want to find out what stops you or them from using them.

We want to know what you think about the mental health services currently available to support adults across Staffordshire and Stoke-on-Trent.

We are keen to hear from any adult who:

  • Is currently receiving care, support or treatment

  • Has accessed mental health services in the past

  • Has not accessed services but may need support, care or treatment

  • Is a relative or carer of someone receiving care, support or treatment

  • Is a provider of mental health services or a provider that supports service users who access mental health services from the NHS, voluntary or private sector

  • Is a public sector body (NHS and others)

  • Is an employer providing or signposting employees to services.

The information you provide by answering our questions will help us review how services are currently offered, and help us shape how the mental health and wellbeing services are provided in the future.

We would like to hear about adults experiences of the services, what they would like to see provided and if they are not using the services, why not.

If you want to share your views on adult mental health services the survey can be accessed here. If you don’t have access to the internet or need help completing the survey, call 0333 150 2155 between 8am and 4pm, Monday to Friday. The survey will close on 21st November

Urgent Support

If you feel unable to cope, are worried about your own mental health or someone you care for, help is available:

  • Samaritans - a confidential crisis support helpline, 24 hours a day, 365 days a year. Call 116 123

  • Call your local NHS urgent mental health helpline 24 hours a day, 7 days a week.

  • North Staffordshire urgent mental health helpline: call 0800 0 328 728, option 1 (covers Stoke-on-Trent, Newcastle-under-Lyme, Staffs Moorlands).

  • South Staffordshire urgent mental health helpline: call 0808 196 3002 (covers Stafford, Stone, Rugeley, Cannock, South Staffs, Lichfield, Burton, Uttoxeter, Tamworth)

  • NHS 111 - talk to a trained nurse for help and support 24 hours a day, seven days a week. Call 111

  • Child and Adolescent Mental Health Services (CAMHS) - support for young people experiencing emotional, behavioural or mental health difficulties:

  • North Staffordshire (covers Stoke-on-Trent, Newcastle-under-Lyme, Staffs Moorlands): call 0300 123 0907 and choose option 4, 9.00am to 5.00pm Monday to Friday

  • South Staffordshire (covers Stafford, Stone, Rugeley, Cannock, South Staffs, Lichfield, Burton, Uttoxeter, Tamworth): call 0808 196 3002.


Ask for an urgent GP appointment if: 

  • You need help urgently for your mental health, but it's not an emergency

  • You're not sure what to do

  • A GP can advise you about helpful treatments and also help you access mental health services.